A tool won't install or update

Common issuesAll platforms

Common causes:

  1. The network dropped or timed out: try again on another network.
  2. "Please update the app to install this tool": this tool needs a newer version of Numable. Update it from the store you installed Numable from.
  3. "Security check failed. The file may have been tampered with.": the download may have been corrupted or altered. Try again on another network, and let us know if it keeps failing.
  4. "Not available in your region": this tool isn't offered where you are.
  5. "This tool is unavailable": it has been taken down or can't be reached right now. Try again later.
  6. "Not enough storage": free up some space and try again.

Every tool from the Store must pass a security check before it's installed. If the check fails, it isn't installed, so content of unknown origin can't get onto your device.

A failed update won't affect your current versionUpdates are downloaded and checked first, then swapped in as a whole. If any step fails, your current version stays intact and keeps working.
Related
Are tools safe?›Update installed tools›A widget says "removed" or a tool is missing›
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